Effective Date: August 22, 2026 Website: https://momiptvs.org
At MOM IPTV, your satisfaction matters to us. This Refund Policy explains the conditions under which refunds, replacements, or credits may be issued for subscriptions purchased through https://momiptvs.org. By placing an order, you acknowledge that our Service consists of instantly delivered digital products and agree to the terms outlined below.
1. Digital Product Notice
MOM IPTV delivers subscription credentials (M3U playlists, Xtream Codes API logins, or portal access) automatically by email immediately after payment confirmation. Because these digital credentials provide immediate access to our Service and cannot be “returned,” all completed purchases are treated as final except where this policy explicitly allows otherwise.
2. Free Trial Before You Buy
Try Risk-Free for 24 Hours
We strongly encourage all new customers to request our free 24-hour trial before purchasing any paid plan. The trial provides full access to channels, VOD, and streaming quality so you can verify compatibility with your device, apps, and internet speed.
Why Trials Matter
Because the trial lets you test everything in advance, issues such as device incompatibility, insufficient internet speed, or personal preference regarding channel selection are not eligible grounds for a refund after purchase.
3. When You May Request a Refund
We will issue a refund or replacement if all of the following apply:
- You purchased a subscription within the last 7 days
- Your account was never successfully accessed or used
- A verified technical fault on our side prevents the Service from functioning, and our support team confirms the issue cannot be resolved
Service Failure Guarantee
If our servers experience prolonged downtime that materially prevents you from using an active subscription, we will first attempt to resolve the problem. If resolution is not possible, we will offer a pro-rata credit, plan extension, or partial refund at our discretion.
4. What Is Not Refundable
Refunds will not be granted in the following situations:
- Failure to read these policies before purchasing
- Device, app, or internet-speed incompatibility that could have been tested during the free trial
- Insufficient internet bandwidth causing buffering on your end
- Channel lineup changes, individual channels going offline temporarily, or removal of specific VOD titles
- Violation of our Acceptable Use Policy resulting in account suspension or termination (including credential sharing or reselling)
- Providing an incorrect email address at checkout where credentials were successfully delivered
- Change of mind after credentials have been issued or accessed
- Failure to contact our support team about a technical issue before requesting a refund
- Requests submitted after the 7-day window has expired
5. How to Request a Refund
To keep things fast and fair, please follow these steps:
Step 1 — Contact Support First
Email us at contact@momiptvs.com (or message us on WhatsApp) describing the issue. Most technical problems are resolved within minutes by our 24/7 support team.
Step 2 — Provide Order Details
Include your order ID, registered email address, purchase date, and a clear description of the problem (screenshots or short screen recordings help speed up verification).
Step 3 — Allow Us Time to Fix It
Our team will troubleshoot with you. If the issue is confirmed to be on our side and cannot be fixed, we will process your refund or replacement.
Refund requests must be submitted within 7 days of the original purchase date. Requests made after this period are not eligible.
6. Refund Processing Time
Once approved:
- Refunds are returned to the original payment method used at checkout
- Processing typically takes 5–10 business days, depending on your bank or card provider
- You will receive email confirmation once the refund has been issued from our end
We are not responsible for delays caused by banks, card issuers, or third-party payment processors.
7. Replacements & Account Credit
In many cases, we may offer a replacement subscription or service credit instead of a monetary refund. Replacements restore your access for time lost due to verified service interruptions and are often the fastest way to get you back online. Accepting a replacement closes the related refund claim.
8. Chargebacks & Disputes
Please contact us before filing a chargeback with your bank or card provider. Our records show exactly when credentials were issued and whether the account was accessed.
Filing a chargeback without first attempting to resolve the issue with our support team may result in permanent account termination